Product Guarantee

We take extreme care in our closely monitored manufacturing processes and our finished products are extensively tested to ensure they meet our high standards of quality.  Each order is carefully inspected before being shipped from our facility. All products are carefully handmade and all precautions are taken to provide you with exceptional quality. Our products carry an unconditional guarantee.  If, for any reason, you are not completely satisfied with your purchase, please see our return information below and follow the instructions.

Credit Card

The Taehi site utilizes a secure server to process your orders and personal information.  All data is encrypted before it is sent over the internet and is completely secure.

Customer Service

On the rare occurrence that there is a problem with your order upon delivery, or if for any reason you are not completely satisfied with your selection, please call our Customer Care at 917-232-4620 or email info@taehi.com and you will receive prompt assistance.  Our customer care office hours are Monday through Friday 9am – 5pm.

Shipping Methods

We ship UPS or USPS, unless otherwise noted.  All orders are normally shipped within 48 hours of receipt unless stated otherwise on product details page.  Next Day Delivery will ship out the following business day after an order is received.

Return Policy

If for any reason you are not completely satisfied with your purchase, please call customer service or return the product (customer pays shipping) in its original condition to the address below: 

TAEHI Online 12 Orchard St Teaneck, NJ 07666

If your product is damaged, please contact customer service immediately at 917-232-4620.  Taehi will credit returns of un-used products only.  All returns must be postmarked within 5 days of receipt. A credit will be applied to your credit card. We appreciate your business and hope you enjoy our handmade naturally exotic products.